Wave Utilities

Payments for fixed contracts must be made by direct debit unless otherwise agreed. Payments are typically collected 14 days after the bill is issued. If a Direct Debit fails or is cancelled, Wave may charge an administration fee and remove any applicable discounts.

Wave will notify you at least 30 days before your contract ends, detailing your options. If no new contract is agreed upon, your account may move to Wave’s Deemed Contract, which may have different rates or terms.

Wave may carry out credit checks before or during your contract. If your credit history indicates a risk of non-payment or you have no credit history, Wave may request a security deposit. This deposit may be used to cover any unpaid charges if needed.

Wave provides comprehensive water audit services to assess your business’s water consumption. These audits identify inefficiencies and highlight areas where you can reduce water consumption and lower costs. By monitoring and improving your water efficiency, businesses can achieve meaningful savings.

For businesses that rely heavily on water for their operations, Wave supports the development of water contingency plans. These plans help minimise disruption in the event of unexpected water supply interruptions, ensuring business continuity.

Wave offers smart business water metering solutions that provide detailed insights into water consumption. This data helps businesses identify inefficiencies, detect business water leaks early, and improve overall water management.

Wave can assist with new commercial water connections, liaising with wholesalers to manage the planning and coordination process. This ensures your business is connected to the water main efficiently, reducing administrative tasks for your team.

Wave supports businesses that produce trade effluent, helping them meet regulatory requirements and manage wastewater responsibly. Their expert guidance ensures businesses comply with trade effluent consent conditions and avoid potential fines.