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Our expert guide to Water Plus business water
Water Plus is Britain’s largest business water supplier, serving over 360,000 customers with excellent service.
Water Plus is the default water retailer for businesses in the United Utilities and Severn Trent regions, meaning most businesses in these areas have their water services managed by Water Plus unless they’ve chosen to switch.
Since water market deregulation, businesses have been able to choose their water retailer. However, most businesses have not taken advantage of this opportunity and continue to be supplied by their default supplier.
While staying with your default retailer is convenient, it isn’t cost-effective. Most businesses can make significant savings by switching business water supplier.
Find out how much you could save by comparing prices above.
Water Plus customer service
Here we outline the different ways to get in touch with the Water Plus customer services teams:
Water Plus contact number
You can call Water Plus on 0345 072 6072. They are available 8:30am – 5:30pm, Monday – Friday (excluding bank holidays).
Water Plus login
Water Plus business customers can easily manage their accounts through ‘MyAccount‘. This simple online platform lets you submit water meter readings, view and pay bills, and update your account details, all in one place
Water Plus email
You can email Water Plus at service@water-plus.co.uk for any business water enquiries or complaints.
Water Plus business water rates
Water Plus is the default water retailer for businesses in the United Utilities and Severn Trent regions. Below are the default business water rates for small commercial properties in this area if you haven’t signed a fixed tariff with Water Plus.
💡Water Plus also offers fixed contracts anywhere in England or Scotland. These rates are not published online.
Severn Trent default prices
Default prices for 2025/26:
- Standing water: £97.19
- Volumetric water: £2.7294/m3
- Standing wastewater: £66.52
- Vol. wastewater: £1.5702/m3
- Surface drainage: £17.39
- Highways drainage: £18.29
United Utilities default prices
Default prices for 2025/26:
- Standing water: £80.27
- Volumetric water: £2.5086/m3
- Standing wastewater: £56.52
- Vol. wastewater: £1.9152/m3
- Surface drainage: £133.41
- Highways drainage: £57.18
Water Plus tariffs
Water Plus offers different tariff options for businesses. Whether you want standard rates, a fixed-term deal, or an environmentally conscious option, there’s a tariff to suit your needs.
Default contract
Businesses that haven’t chosen a tariff are placed on the default business water tariff. This provides standard pricing but may be higher than fixed contract rates. Customers can switch at any time to a better deal.
Fixed contract
A fixed contract secures a set retail fee for the duration of the agreement, helping businesses manage costs. However, the wholesale element of the bill, which the regional water companies set, is reviewed annually and may increase or decrease on April 1st each year.
Greener fix contract
The Greener Fix tariff offers the same benefits as a fixed contract but with added water efficiency support that isn’t included in a standard fixed contract. All bills are paperless, reducing environmental impact, and Direct Debit makes payments for simpler account management.
Water Plus contract features
Water Plus fixed contracts come with specific terms around payments, credit checks, and what happens at the end of your agreement. Understanding these key features can help businesses manage their account smoothly and avoid unexpected charges.
Payment methods
All payments must be made by Direct Debit, with amounts collected 14 days after the bill is issued. If a Direct Debit fails or is cancelled, Water Plus reserves the right to remove any Direct Debit discount, where applicable.
End of contract
At least 30 days before the contract ends, Water Plus will send a renewal notice with details of available options. If no new contract is agreed upon, the business will be moved to the Standard Variable Tariff, which may change over time.
Credit checks and security deposits
Water Plus may conduct credit checks at the start of or during the contract. Sometimes, businesses may be required to pay a security deposit. This deposit can be used to cover any outstanding charges if necessary.
How to get a Water Plus quote
At AquaSwitch, we specialise in helping companies compare business water suppliers and find the best deals. If you’re looking to compare Water Plus with other business water suppliers, our simple three-step process makes it easy to switch and save.
Enter your postcode
Start by entering your business postcode above and a few simple details about your business.
Compare prices
Review quotes from Water Plus and other business water suppliers to find the best rates and contract terms for your needs.
Switch and save
Once you’ve found the right deal, you can switch water supplier quickly and easily, ensuring you get competitive rates and the right service for your business.
Water Plus additional services
Water Plus offers a range of services designed to help businesses manage their water usage more efficiently, ensure continuity, and facilitate essential water-related operations.
Water audit
A comprehensive water audit assesses your business’s water consumption, identifying areas where you can reduce water consumption and costs. Typically, businesses can achieve water savings of 5% to 8%, with some seeing up to 20% or more.
Water contingency
For businesses where water is critical to operations, Water Plus assists in developing robust water contingency plans. These plans ensure your business remains operational during unexpected water supply interruptions, safeguarding revenue and customer service.
Smart water meters
Implementing smart water metering solutions provides detailed water consumption data, helping identify inefficiencies and potential commercial water leaks. This proactive approach enables better water management and cost savings.
Water connection
Water Plus offers expertise in managing new water connections, handling planning and coordination with wholesalers. This service streamlines the process of connecting your site to the water main, reducing the administrative burden on your business.
Water Plus customer reviews
Water Plus has an excellent Trustpilot score of 4.2, based on reviews from business customers. Below are some common themes highlighted in verified reviews:
Pros
- Reliable service: Many businesses highlight Water Plus for providing a consistent and dependable water retail service.
- Easy account management: Customers appreciate the MyAccount portal, which allows them to manage bills, submit meter readings, and track usage efficiently.
- Helpful customer support: Several reviews mention positive experiences with Water Plus’ support team, particularly when resolving queries and account issues.
Cons
- Billing and invoicing: Some businesses report occasional billing discrepancies or delays in adjustments after water meter readings.
- Response times: A few reviews mention that while support is helpful, response times can sometimes be slow for complex issues.
- Contract terms: Some customers express concerns over contract renewals and being moved to standard pricing if they don’t renew in time.